Privacy Policy

Last updated: January 2026

1. Information we collect

We collect information you provide directly, such as when you request a repair quote, submit a trade-in, contact a store, or create an account. This may include your name, email, phone number, device details, and any messages you send us.

2. How we use information

We use your information to respond to your requests, process repairs and orders, provide customer support, send service updates, and improve our services. We do not sell your personal information.

3. Sharing

We share information with the specific Experimax store handling your request, and with service providers that help us operate (payments, email, analytics). We may disclose information if required by law.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure site performance. You can control cookies through your browser settings.

5. Data retention

We keep information for as long as needed to provide our services and meet legal, accounting, or reporting requirements.

6. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. Residents of certain jurisdictions have additional rights, see our GDPR page.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. Changes

We may update this policy from time to time. Material changes will be reflected on this page with a new date.

10. Contact

Questions? Reach out through our contact page or ask your local Experimax store.