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Looking for a Phone Repair Service? Here's What to Look For

Each year, millions of Americans will find themselves in an unfortunate situation – looking for a phone repair service. According to a report from SquareTrade, a leading warranty company, over the last decade, Americans have spent $14 billion repairing and replacing their damaged phones. No wonder most Americans opt to repair their phone, when possible. iPhone® devices are premium devices that hold their value and with proper care accidental damage repair, they can last for years.

As Americans’ needs for iPhone device repair continues to rise, so has the phone repair service business.  Not all phone repair services are created equal. Most communities have small shops that can help fix broken devices, giving iPhone device users several options to pick from when they need a repair. However, the question arises, do you know the company repairing your device is a trustworthy service?

Consider these tips to make sure your phone is in the right hands the next time you need a repair.

  • Ask for Recommendations from friends and family

    With so much money being spent on cell phone repair, it is hard to imagine that there is not one person in your network that doesn’t have a recommendation. Reach out to your network via social media and ask for the best and most trustworthy place to repair your phone.

  • •Read Reviews on Google, Yelp, and Facebook

    Local businesses such as these rely heavily on good word of mouth and honest online reviews. It’s important that every customer have a good experience and then share it online in an open forum. During your research, you can get a sense of what real customers experienced when visiting your local repair shop - what they liked and possibly, what they did not.

Which matters more – Recommendations or Online Reviews?

Whether you’re placing more weight on recommendations from friends and family or on online reviews, there are some things you should look for from either of these:

  1. Knowledgeable staff that understood the issue and quickly worked to solve the problem.

  2. Clear communication at each stage.

  3. High quality OEM equivalent parts to repair the device.

  4. Takes all payment options. Be wary of places that only accept cash.

  5. 90-day warranty on the repair.

  • Stop by the Local Shop

    When you hand over your phone at a repair shop, you may be giving the service provider access to your data. Some repairs require the tech to go into the phone’s iOS® operating system or apps which means they will need your password or other ways to access the data on your device. Getting a sense of the team that will have access to your device should be part of the evaluation process. Stopping by your local shop to meet the staff, get a sense of the atmosphere and also ask questions that hopefully will make your feel comfortable with having them tackle your repair. If you don’t feel like your iPhone data will be safe, move on to a different shop.

  • Don’t Be Swayed by the Cheapest Offer

    It’s always tempting to go for the cheapest offer but as you probably know, cheaper doesn’t always mean better. A cheap repair can mean cheap parts that will not bring your device back to its original state. It may also mean that they have less-skilled labor repairing the devices, which could potentially mean additional damage to your device.

When it comes to picking your repair service, do the research. Your devices are a big investment that you rely on to do work, manage schedules, and stay in touch with loved ones. Placing them in the wrong hands could lead to more repair costs down the line.

Are you looking to repair your iPhone device but aren’t sure where to start? We believe in using quality materials to repair our customer’s devices and also providing a high-quality experience for every customer. Additionally, when you bring your device to Experimax, your repair is done on-site and not shipped out for weeks at a time. Stop by your local Experimax today and browse our inventory of certified pre-owned Apple® products while your broken phone is getting repaired!