Experimax Open For Business – Policy & Procedures to Covid19

Our Promise


When someone ‘promises‘ something to you, they are supposed to keep it.  If they don’t do as they ‘promise ‘, their promise doesn’t mean anything ever again, right?  They trained you to not listen to them.  They trained you that their ‘word’ doesn’t mean anything.

Whether that comes from a stranger, a friend, or a company, you want to trust them, but they need to keep their part of the relationship by actually following through with their promise.  Or you don’t listen to them in the future.

You know the saying, “fool me once, shame on you.  fool me twice, shame on me.”

If your friend says they will see you at 3 pm, and they show up at 3:30, and give a lame excuse, you know they will be late next time; if there is a next time.  Showing up late says one thing to me, that they think their time is more important than mine.  They just dissed me and brushed off their rudeness with a lame excuse.

A promise is supposed to mean something.  It’s supposed to be their word that they will do what they said that they will do.  If they do, their promise means something.  If they don’t, their promise doesn’t mean anything.

The same holds true with a company.  If they ‘ promise ‘ that their product will clean the best, last the longest, or whatever their product promises to do, you try them.  If the product delivers, you continue to buy it.  If the product doesn’t deliver, you never buy it again, and sometimes tell others that they shouldn’t try it.

There is a company who delivers on their promise.  Not because it’s ‘good business ‘, but because that is who they are.  They don’t ‘try‘ to meet their promise, they do deliver on their promise.

Experimac Naperville is an electronics repair company, and their promise is simple:  if they say they will repair your phone, computer or tablet that same day, they will.  If they say that the pre-owned product you purchase is certified, it is.  A promise is supposed to be a promise, and that is how they operate. 

If you are looking for a company that keeps their promise, contact Experimac Naperville at 630.857.9984, or visit them and their trained technicians at 1523 North Aurora Road in Naperville.